Terms and conditions

We have taken care of to describe and show items accurately as possible. Despite this slight variations an item may occur. If by mistake we have under priced an item we will not be able to supply that item to you of the correct price so you can decide whether or not you wish to proceed with the order process.

If you buy an item from https://www.bosjoinery.com.au/ you will be charged for that item in line with our payment policy in section payment below. After this time you cannot amend your order. Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of payment.

You have the right to cancel your order up to one working days after the deposit day by contacting us by either telephone or email within that time scale. If the goods have not been dispatched the production process has not begun we will cancel the order and we will refund payment in accordance with our refund policy below. Any goods That the buyer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in good and re-sellable condition. The responsibility of the goods remains with you and see we have inspected they returned boots and confirmed that they are in acceptable condition. If you have failed to return the goods upon our request we will charge you the direct cost of the recovery of the goods. We will refund you the price of the goods to you within 30 days of the date of the cancellation, minus any recovery charges we have incurred as specified above

If you are entitled to a refund less 30% restocking fee we refund you the balance within 30 days as follows: if you paid by credit card we will refund you on the payment card.

Faulty items: In the unlikely event of a defect in manufacturing or raw materials we will replace the faulty item to you. Lost/damaged items: if any items where lost or damaged in transit, we ask you that you report it to us within three working days. Any claims after this period will not be accepted. Damaged items should be returned in their original packaging complete with all the accessories and documentation. Once received back into our factory we will issue a replacement or full refund to you via your original method. If a fault is caused by accident misuse or negligence on your behalf or it occurs outside the guarantee period it will not be covered. Payment can be made by MasterCard or Visa card, Direct Transfer. Please note we don’t accept any card issued outside Australia. Your credit debit card details will be encrypted by our payment gateway to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of the order.

We may collect the following information . Name . Name of company . ABN(wholesale) . Email Contact number What we do with the information we gather. We require this information to understand your needs and provide you a better service and in particular for the following reasons: . Internal recordkeeping . We may use the information to improve our products and services. . We may periodically Send promotional emails about new products, special offers or other information which we think you maybe interested in, using the email address which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

bosjoinery.com.au authorises you to view, copy and print a single copy of material on this site solely for your personal non commercial use. Special rules may apply to use the certain software and other items provided on the site. As a user you agree to use the services offer by bosjoinery.com.au in a manner consistent with all applicable local, state and federal laws and regulations. No material should be stored or transmitted. All texts, graphics photos and arrangement of information on this site are the copyright of bosjoinery.com.au

We try very hard to exceed our customer expectations. In case you need to complain about our service then you can contact us using the following method Email: info@bosjoinery.com.au If you need further information please don’t hesitate to contact us on 02 8387 6459